Last Updated: September 3, 2026

At Tarmac and Croft Fencing and Gates Ltd ("we," "us," or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, request a quote, or purchase our bespoke fencing, gates, and automation services.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of personal data:

• Identity Data: First name, last name, and title.
• Contact Data: Billing address, installation/delivery address, email address, and telephone numbers.
• Financial Data: Payment card details and bank account information (processed securely for transactions).
• Transaction Data: Details about payments to and from you, and details of products or installation services you have purchased from us.
• Technical & Usage Data: Your IP address, browser type, and information about how you use our website.

2. How We Collect Your Data

We collect data from you using different methods, including:

• Direct Interactions: You fill out forms on our website, request a quote, correspond with us by phone or email, or order our products and installation services.
• Site Visits: Information collected during physical site surveys required to measure and design your gates or fencing.
• Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing patterns via cookies.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we use your data to:

• Fulfill Contracts: To process your order, conduct site assessments, manufacture your bespoke items, and complete installations.
• Provide Quotes: To supply you with accurate pricing and specifications for your requested fencing or gates.
• Customer Support: To manage our relationship with you, including notifying you about updates or addressing inquiries.
• Legal Obligations: To comply with tax, accounting, or regulatory requirements.

4. Data Sharing and Transfers

We do not sell your personal data. We may share your data with trusted third parties only to fulfill our business obligations, such as:

• Subcontractors or specialist engineers assisting with gate automation or major installations.
• Delivery and courier services.
• Payment processing gateways and financial services.
• Professional advisers including lawyers, bankers, auditors, and insurers.
• Regulatory or law enforcement bodies if required by law.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, altered, disclosed, or accessed in an unauthorised way. We limit access to your personal data to those employees and third-party contractors who have a legitimate business need to know.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for.

• Quote Inquiries: If a quote does not go forward, we typically hold your data for up to 24 months before deletion.
• Completed Contracts: Contact, transaction, and job records are securely stored for up to 6 years following contract completion to meet tax, legal, and warranty obligations.

7. Your Legal Rights

Under UK data protection laws, you have the following rights regarding your personal data:

• Access: The right to request a copy of the personal data we hold about you.
• Correction: The right to request that we correct any incomplete or inaccurate information.
• Erasure ("Right to be Forgotten"): The right to ask us to delete your personal data under certain conditions.
• Restriction & Objection: The right to object to or restrict the processing of your data.
• Data Portability: The right to request the transfer of your data to another organization.

8. How to Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your legal rights, please contact the person responsible for data protection:

• Company Name: Tarmac and Croft Fencing and Gates Ltd
• Data Protection Contact: Jane Meecham-Broadbent
• Postal Address: Unit 6, Riverside Business Park, Station Road, Earls Colne, CO6 2ER
• Email Address: info@tarmecltd.co.uk
• Telephone Number: 01787 224848

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico